Technical Support
Tell us what went wrong and we’ll investigate.
The site looks broken or styles are missing
Try a hard refresh (⌘/Ctrl+Shift+R). If you run an ad/tracker blocker, allow our domain. If it persists, send a screenshot and browser version via the contact form.
I cannot upload artwork
Check your file type and size. Accepted formats include PNG/JPEG/SVG; video and large assets may require alternative endpoints. If failure continues, share the error code from DevTools console.
Payments are failing at checkout
Ensure your card details and billing address are correct. If Stripe declines the payment, contact your bank. If you see a platform error, include the timestamp and we will review logs.
Real‑time features (chat/notifications) don’t update
Confirm you are logged in on a stable connection. Some corporate networks block websockets. Try another network or a personal hotspot and report back if it continues.
I found a security issue
Please report privately via the contact form with subject "Security". We will acknowledge within 24h and coordinate a fix and disclosure if appropriate.