Refund Policy

Introduction and Scope

This policy covers refunds for digital art licences (downloads) and subscription plans (e.g., Artist Pro). It follows UK consumer law (Consumer Contracts Regulations 2013 and Consumer Rights Act 2015) and is designed to be fair, transparent, and abuse‑resistant.

Digital Licences (Downloads)

• Cooling‑off (unused): If you have not downloaded or accessed the content, you may request a refund within 14 days of purchase.
• Downloaded content: Once a download starts, the statutory right to cancel is waived. Refunds are not granted for change of mind after download.
• Defective / Not as described: We will supply a working replacement or fix; if not possible promptly, a refund will be issued.
• Errors: Duplicate charges or platform issues will be refunded.

Subscriptions

• 14‑day cooling‑off (new): If you haven’t made significant use, we will refund pro‑rata for the unused period.
• After 14 days: Cancel anytime to stop renewal; the current paid period is normally non‑refundable.
• Billing errors: Duplicate or erroneous charges will be refunded in full.
• Outages: For material service disruptions on our side, we may credit or pro‑rate as a good‑faith gesture.

When Refunds Are Not Granted

• Change of mind after download or after 14‑day window (unless defective or legally required).
• Custom/personalised digital items unless defective.
• Excessive usage followed by refund requests; repeated abuse may lead to denial and account review.

How to Request a Refund

• Contact: support@artlicencestudio.com with order/transaction ID and reason.
• Timeframe: request as soon as possible; digital goods within 14 days (or on discovering a defect).
• Processing: typically within 5–10 business days; always within 14 days from approval.

Your UK Rights

This policy aligns with UK consumer protection law. Nothing here reduces your statutory rights. If there is any conflict, UK law prevails.