General Inquiries
Other questions and feedback about our platform.
We’d love to hear from you. We review messages on UK business days, but we cannot yet promise a specific response time.
How quickly do you respond to enquiries?
We review messages on UK business days, but we cannot yet promise a specific response time.
Can I propose a feature?
Absolutely. Tell us what you are trying to do and why it matters. We review suggestions regularly and may contact you for more detail.
Where can I learn more about fees and fairness?
See our Pricing and Fairness & Values pages. The seller fee is 15% on Standard, or 10% while ALS Pro is active. There is no separate minimum platform fee or fee cap. Checkout appears only when it is available for your account.
Do you provide enterprise support?
We do not currently offer a dedicated enterprise support plan. You can still contact us about future team or organisation needs.