Account & Billing
Browse common topics or send us a message if you need help.
How do I update my billing details?
For artwork purchases, enter your current card and billing address at Stripe checkout. ALS Pro members can use Payment details in Settings to manage saved card and billing address details when billing management is available. Contact Billing Help if you need assistance, but do not send card details to support.
What happens if a subscription renewal payment fails?
If a renewal fails, the app shows how long your current access lasts and gives you a link to update payment details. Your existing projects, licences, messages and files remain available. New paid-plan actions pause only after the recovery period ends and resume when Stripe confirms payment.
Do you support VAT invoices and reverse charge?
We record VAT and reverse-charge information when it applies. Contact Billing Help to add company or VAT details before checkout.
What plan fees do I pay?
ALS Pro is the only optional membership: £9 monthly or £90 annually in the UK, and $9 monthly or $90 annually in the US, renewing until cancelled. ALS Pro lowers the seller platform fee from 15% to 10% on eligible licence sales and eligible commissions while your membership is active. ALS Pro checkout proceeds only when every required runtime and provider gate passes.
What payment methods do you accept?
Private beta does not enable live payments. Private beta payments remain controlled and test-mode only. Stripe is the supported payment rail. Stripe is used for controlled test-mode proof; approved live checkout remains gated.
How do I set up Direct Debit?
Direct Debit setup is not available. Direct Debit is not available in private beta. Payment setup focuses on Stripe readiness and approved Stripe checkout flows.
Can I request changes instead of a refund?
Yes. Open the licence in your vault and choose “Get licence help”. Tell us what is wrong and attach any useful details. You will be able to see the support request status, although we cannot yet promise a fixed response time.
How do refunds work for licences?
Refund and cancellation rights depend on what you bought and when digital delivery began. You can cancel a digital artwork licence before supply starts. If you ask for immediate supply, your change-of-mind right may end once delivery begins, but your legal rights still apply if the content is faulty, unavailable or not as described. ALS Pro can be cancelled without an early cancellation fee. See our Refund and Cancellation Policy for full details.
Where can I download my invoices/receipts?
Receipts appear in your dashboard after a paid licence is issued. Subscription invoices are available through the billing portal when your account has an active subscription.
Can I add my company details to invoices?
Yes. Send your company name, address and tax information through Billing Help before checkout. Self-service company fields appear when billing is available for your account.