Browse common topics or send us a message if you need help.
During private beta, use Billing Help for billing-record updates. Self-serve billing details appear in Settings once subscription billing or paid checkout is enabled for your account.
VAT and reverse-charge records are handled where applicable and where the relevant payment flow is enabled. Add company and VAT details through support before any approved paid checkout.
Licences include planned platform commission terms, but paid production checkout is gated during private beta. Buyer subscriptions are rolling out only after payment proof is complete.
Private beta does not enable live payments. Private beta payments remain controlled and test-mode only. Stripe is the supported payment rail. Stripe is used for controlled test-mode proof; approved live checkout remains gated.
Direct Debit setup is not available. Direct Debit is not available in private beta. Payment setup focuses on Stripe readiness and approved Stripe checkout flows.
Yes — we prioritise resolving issues. If a file is defective or you need adjustments, request a refinement first. Open the licence from your dashboard and use “Request refinement”, or contact support with details and references. We coordinate with the artist and aim to respond within 24 hours.
Refunds are a last resort after we attempt a reasonable fix/refinement with the artist. If the asset remains unusable or the purchase was made in error, contact us within 14 days and we'll review. Approved refunds are issued to the original payment method. See our Refund Policy for details.
Receipt records appear in your dashboard after a licence is issued on an enabled payment flow. Billing-portal invoices appear only for accounts with active subscription billing.
Yes. Send your legal entity name, address and tax information through Billing Help before any approved paid checkout. Self-serve company fields will appear when billing is enabled for your account.