A fair, transparent process with clear timelines and evidence standards. We're committed to resolving disputes quickly and fairly for all parties.
Submit a dispute through your dashboard with relevant details and evidence. Include any messages, files, or documentation.
Our team reviews your submission within 24 hours and contacts both parties to gather additional information if needed.
We facilitate communication between parties to reach a mutually agreeable resolution. Most disputes are resolved at this stage.
If mediation fails, our team makes a binding decision based on the evidence, platform terms, and applicable law.
Complex cases involving extensive evidence may require additional time.
We treat all parties equally and make decisions based solely on evidence and platform terms. Our goal is resolution, not punishment. We'll work with you to find a fair outcome.
Need to report a dispute or have questions?
Art Licence Studio Ltd · ICO: 08070022917 · Registered in England & Wales
